SHIPPING POLICY

Hand Up LLC   |   Last Updated: June 16, 2026

This Shipping Policy explains how Hand Up LLC (“we,” “us,” or “our”) processes and ships physical products purchased through the websites we operate, including ericdonoho.com, handuprealty.com, and handupllc.com (the “Sites”). By placing an order for a physical product, you agree to this Policy.

1. Digital Products Do Not Ship

Most of what we offer, including online courses, the Hand Up Collective, digital books, e-books, audiobooks, and downloadable materials, is delivered electronically and is not shipped. This Policy applies only to physical products, such as printed copies of “Canyon of Hope” and any other tangible items we offer for sale. Access to digital products is provided online at or shortly after the time of purchase.

2. Where We Ship

We currently ship physical products to addresses within the United States only. We do not ship internationally at this time. Orders with a shipping address outside the United States may be canceled and refunded for the product price paid.

3. Order Processing

Physical orders are fulfilled by us directly. We typically process and ship orders within two (2) to five (5) business daysafter your order is placed and payment is confirmed. Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Processing times may be longer during periods of high volume, promotions, holidays, or other circumstances outside our control. Orders placed after business hours, on weekends, or on holidays are processed on the next business day. We will make reasonable efforts to notify you of any significant delay.

4. Shipping Times and Costs

Once your order ships, delivery time depends on the carrier and the destination, and is in addition to our processing time. Estimated delivery windows are provided for convenience only and are not guaranteed. Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase, and are based on the order and destination.

5. Order Confirmation and Tracking

After you place an order, you will receive an order confirmation by email. When your order ships, we will send a shipping confirmation that includes tracking information where available. Please check your spam or promotions folder if you do not see these emails, and contact us if you believe there has been an error.

6. Shipping Address and Customer Responsibility

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders that are delayed, lost, returned, or delivered to the wrong location because of an address that was entered incorrectly or incompletely at checkout.

•       If a package is returned to us as undeliverable due to an incorrect address you provided, we may, at our discretion, reship it after you pay any additional shipping cost, or refund the product price less any shipping and handling costs incurred.

•       If you notice an error in your address after ordering, contact us as soon as possible. We will try to correct it if the order has not yet shipped, but we cannot guarantee changes once an order is in processing.

7. Risk of Loss, Delays, and Lost Packages

Title and risk of loss for physical products pass to you once we hand the package to the carrier. From that point, the package is in the carrier’s control.

•       Carrier delays. We are not responsible for delays caused by the carrier, weather, holidays, or other events beyond our reasonable control. Estimated delivery dates are not guaranteed.

•       Lost or stolen packages. Once tracking shows that a package has been delivered, we are not responsible for packages that are lost or stolen after delivery. If a package is lost in transit before delivery, contact us and we will work with you in good faith and, where appropriate, assist with a carrier claim. Any remedy is provided at our discretion.

8. Damaged or Defective Items

If your item arrives damaged or defective, contact us within seven (7) days of delivery at info@handupllc.com with your order number and a clear photograph of the damage. As described in our Refund Policy, our remedy for a qualifying damaged or defective physical item is a replacement copy at no additional cost. We do not provide cash refunds for change of mind, and we do not accept returns of opened, used, marked, or read copies.

9. Order Changes and Cancellations

If you need to change or cancel a physical order, contact us as soon as possible. We will try to accommodate requests received before an order enters processing, but once an order has been processed or shipped, it can no longer be changed or canceled. Refunds, where applicable, are governed by our Refund Policy.

10. Questions and Contact

For any questions about your order or this Shipping Policy, contact us at:

Hand Up LLC

Attn: Shipping

4000 W 106th Street, STE 125-339

Carmel, IN 46032

Email: info@handupllc.com

Phone: 317-379-9680

11. Changes to This Policy

We may update this Shipping Policy at any time. The policy in effect at the time of your order governs that order. Your continued use of our Sites and any purchase after an update constitutes acceptance of the then-current Policy.

This Shipping Policy is provided for general informational purposes and does not constitute legal advice.